Shipping policy

At Surya Ketu, we are committed to delivering your orders safely and efficiently. Please read our shipping policy to understand our order processing and delivery procedures.

1. Order Processing

Orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Order processing may take longer during festivals, sales, or periods of high demand.

2. Shipping & Delivery Time

Estimated delivery time is 3–7 business days after dispatch for most locations within India.
Delivery timelines may vary depending on the delivery location, courier service, weather conditions, and other unforeseen circumstances.
Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is confirmed.
Free shipping may be offered on selected products or qualifying orders, as mentioned on our website.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared through SMS, email, or WhatsApp, wherever applicable. You can use these details to track your shipment.

5. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate shipping details and contact information. Surya Ketu will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses or unavailable recipients.

Additional shipping charges may apply if a shipment needs to be re-dispatched due to customer-provided incorrect information.

6. Delayed or Lost Shipments

Although we work with reliable shipping partners, occasional delays may occur due to weather conditions, operational issues, public holidays, or other circumstances beyond our control. If your order is significantly delayed or appears lost, please contact our support team for assistance.

7. Damaged Packages

If your package arrives visibly damaged or tampered with, please contact us as soon as possible with your order details and clear photographs of the package and product so we can review the issue.

8. Contact Us

For shipping-related questions or assistance with your order, please contact us through the contact details provided on our website.

Surya Ketu
Email: sawansawan81680@gmail.com

Phone/WhatsApp: +91 98126 19487

This policy may be updated from time to time. Please check this page for the latest version.